About the Role
The Event Planner is directly responsible for assisting the Director of Client Experience in the event booking process. The Event Planners primary goal is to build and develop a positive and lasting client relationship with the customer by providing exceptional customer service from the booking process through event completion. They are responsible for coordinating events, completing event details and scheduling as well as arranging and preparing our staff for the event. The Event Planner will continue to communicate with clients until their events have been completed and follow up to ensure their expectations were met and exceeded. Should there be any areas identified for improvement, the Event Planner would be responsible for collaborating with the Director of Client Experience to discuss feedback and determine an implementation plan for remediation.
Friendly, outgoing, people oriented with experience providing exceptional customer service.
Strong time management and organizational skills.
Able to work in a fast-paced environment and maintain a professional and client centered approach.
Able to manage and defuse stressful situations.
Able to work well independently and together with other team members.
Has a can-do attitude and is willing to go above and beyond to exceed client expectations.
Assist with client inquiries and responding to emails in less than 24 hours maintaining or exceeding an inquiry close ratio of 85% or greater.
Assist with the coordination of event details from ordering necessary event supplies to sending event confirmations, while maintaining clear communication with Curbside team members to ensure the details are executed according to contract.
Complete inquiry follow up within the appropriate time frame.
Assist with administrative responsibilities of the event planning team.
Assist with marketing follow ups to show client and vendor appreciation.
Must be at least 20 years or older based on insurance carrier requirements to operate our trucks.
Valid driver’s license with a clean driving record.
Able to operate a large SUV type vehicle.
Must commit to a minimum of 2 weeks of truck specific event training or similar as deemed appropriate by Senior Management.
About the Company
Curbside Confections is a New Jersey based company and franchise with customizable candy & snack trucks for all types of occasions! The Gift Shoppe at Curbside Confections is our newest business venture, giving us a brick and mortar location that offers a variety of candy-inspired novelties. We're focused on bringing people together to celebrate all occasions, whether big or small. This is achieved by delivering a one-of-a-kind epicurean event experience customized to clients’ preferences. With an unwavering commitment to customer service and product quality, Curbside Confections is dedicated to bringing this unique business to markets throughout the United States!