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Director of Client Experience

Fort Lauderdale, FL, USA

Full Time - Mobile Private Events

About the Role

The Director of Client Experience is directly responsible for overseeing the daily operation of our event booking team and the client experience of using Curbside Confections.



  • Friendly, outgoing, people oriented with experience providing exceptional customer service. 

  • Strong time management and organizational skills.

  • Able to work in a fast-paced environment and maintain a professional and client centered approach. 

  • Able to manage and defuse stressful situations.

  • Able to work well independently and together with other team members.

  • Has a can-do attitude and is willing to go above and beyond to exceed client expectations.


  • Manages the event booking process and ensures timely responses to new Client inquiries in less than 24 hours maintaining or exceeding an inquiry close ratio of 85% or greater.

  • Coordinates all event details from ordering necessary event supplies to sending event confirmations, while maintaining clear communication with Curbside team members to ensure the details are executed according to contract. 

  • Scheduling crew members for events and maintaining clear communication with Curbside team members to ensure the details are executed according to contract. 

  • Works closely with the creative team to develop necessary event materials in a timely manner

  • Communicates with clients before, during and after events; follows up

  • Ensure event confirmations are sent prior to events, and then upon completion, submitting any necessary invoices and request for feedback email. 

  • Maintain client relationships to ensure an outstanding customer experience, and provide follow up calls to Clients thereafter. 

  • Completes daily financial tracker report to monitor performance against goals and targets.


  • Must be at least 20 years or older based on insurance carrier requirements to operate our trucks.

  • Valid driver’s license with a clean driving record.

  • Able to operate a large SUV type vehicle.  

  • Must be able to clear a criminal background check.

  • Must provide reference checks.

About the Company

Curbside Confections is a New Jersey based company and franchise with customizable candy & snack trucks for all types of occasions! The Gift Shoppe at Curbside Confections is our newest business venture, giving us a brick and mortar location that offers a variety of candy-inspired novelties. We're focused on bringing people together to celebrate all occasions, whether big or small. This is achieved by delivering a one-of-a-kind epicurean event experience customized to clients’ preferences. With an unwavering commitment to customer service and product quality, Curbside Confections is dedicated to bringing this unique business to markets throughout the United States!

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